I have had a couple of incidents happen to me in the last few days and I have realised that our capacity as a society to be quick, efficient and helpful has gone right out the window.
Let me explain....
I wanted to cancel an insurance policy yesterday for my Smart car. I thought the premiums were too high and wanted to shop around. All insurance companies now presume that you automatically want to renew and leave the onus on you to cancel or face charges. So, for the first time in my unorganised life, I phoned RAC insurance to simply cancel the renewal. After at least 10 minutes of "security questions", I advised I would like to cancel the policy. Simple, right? Errrr no.
I have to explain WHY I want to cancel the policy. Erm, because I want to. Then I have to go through the existing policy details ( which only has a WEEK left to run) for no apparent reason that I can gather, to ensure that they had all the correct details? I told the advisor, sorry no, you must have misunderstood me, I just want to cancel the renewal. But apparently you can't do this unless you go through the details of the existing policy. What? Why? Jesus. How hard does this have to be? . After a heated debate on the finer points of the shitness that is RAC insurance she agreed to cancel the renewal.
Today I bought a new car. I had signed up for finance and it was accepted but I had to provide some documentation. Fair enough. So, utility bills. Who has utility bills in the 21st century when everything is done online? I took the council tax bill but this is dated March and so is too old. I had nothing else. Seriously nothing. The finance is with Santander. Not a problem, I tell the car salesman. I have 4 accounts, a mini cash ISA, a mortgage and a credit card with Santander. Sorted! My name is the most unusual name in the whole wide world. They will know me and it will all be approved. Errr no. Santander tell me I was taken off the electoral role in 2009 . No, I cry, I vote, that cannot be true. And anyway I have billions of accounts with you and an unusual name. SEARCH ME!!!! Needless to say that tomorrow I have to go to the council and get a revised council tax bill to say that I live where I live with the date Sept 2012 on it. Seriously, I despair.
My favourtie have to be calls from marketing/ selling companies, who phone me at my home, wanting me to buy something but won't proceed with the call until I complete security questions. Jesus Christ Almighty. You phoned me! Why would I even want to prove who I am? Piss off and leave me be...
My son, Roman, is dreadful at writing. Really dreadful. He is left handed and gets his letters backwards and really struggles. I worry myself sick. Does he get extra support from the school? Errr no. Its MY job to teach him to be a genius in the letter writing department. There is a reason I chose not to be a teacher. I have no patience. I am ready to become an axe murderer after the 18th time of asking him with clenched teeth to write a B and he writes a D. God, give me strength. My son, is going to be illiterate and its going to be my fault. I do a ton of homework with Roman, nightly, but would really appreciate the school teaching him to read and write.
Talk Talk are my internet provider. Occasionally I lose internet access for long periods of time. So, I phone them to find out what the problem is. To my disgust they want me to get down on my hands and knees with screwdriver in hand and single handedly take apart my internal wirings and self diagnose the bleeding fault? I have less than no clue about technology and I pay a small fortune for their service. I will rewire the whole bloody street with all the internet technology you want but put me on the bloody pay roll. Don't presume I want to be a volunteer Talk Talk engineer.
So, you get my point.
Everything in today's society is hard work, laborious and tiresome.
I want easy. I want simple. I want quick. I want efficient.
But like my good old nan said "Now you know what it's like to want".....
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